Facebook & Social Media: How See Kai Run is Using it for Great Customer Service

Recently my wife ordered a new pair of shoes from See Kai Run for our youngest daughter’s birthday. Unfortunately, when we received the shoes they were the incorrect ones. My wife was a bit perturbed, so I jumped on Facebook to see what kind of presence they had within one stream of social media. I found an active facebook page and immediately left a comment describing our predicament and disappointment.